Northwest Valley Connect
GIVE

Rider Resources

Enrollment

Getting started is as easy as calling 623-282-9300 and answering a few questions to become registered. From there, you are entered into our database and can begin requesting transportation services.

Northwest Valley Connect provides free or low-cost transportation in the cities of Sun City, Sun City West, El Mirage, Youngtown and portions of Peoria and Surprise.

OR

Complete the Online Rider Registration Form below and one of our Call Center Representatives will contact you within a week to review your registration and get you enrolled if you qualify for our services.

P
Q

Are you an El Mirage resident?

- For a small fee, residents of El Mirage are able to have their Lyft rides scheduled and coordinated by NVC.

- In addition to Lyft, we provide transportation in NVC accessible vehicles for residents who are disabled and cannot utilize the Lyft program for the same low fee of $2.00 each way.

- Rider must give 2 days notice to place a ride request

RIDES ARE NOT GUARANTEED

P
Q

ALL OTHER RIDERS IN DESIGNATED SERVICE AREAS

- Rider must give 7 days notice to place a ride request

RIDES ARE NOT GUARANTEED

Rider will be notified 3 days in advance of their date request to confirm if a volunteer is available for them.

RIDER ENROLLMENT

Online Registration

IMPORTANT: You must be 65 or older to enroll.

APPLICATION

EMERGENCY CONTACT

If you utilize a wheelchair, can you self-transfer and walk independently?

CAREGIVER

If you need physical assistance, an enrolled Caregiver must accompany rider.

In order to better serve you, please check all that apply.

If "Other," please describe below:

Please check all that apply

If you selected "Other" please briefly describe:

RIDER DEMOGRAPHICS

The data requested on this page is for statistical purposes only and helps NVC to obtain foundation and government funding to keep our programs running.

This information may help you qualify for a low-income program and also helps us by providing statistics for grant applications.  

RIDER INFORMATION

General Information

  • Northwest Valley Connect is designed for individuals with limited transportation options.
  • Northwest Valley Connect reserves the right to determine rider eligibility.
  • Please notify the Northwest Valley Connect office of ride cancellations with at least 24-hours  notice. Please note that excessive cancellations may result in dismissal from the program.
  • Riders must be prepared to depart at the requested pick-up time.
  • Riders must be mentally alert and ambulatory or able to self-transfer into and out of the vehicle. If not, caregiver enrollment Is required.
  • Please do not tip the Drivers. Riders who would like to make a tax-deductible donation may contribute through the NVC website: NorthwestValleyConnect.org;  by phone (623) 282-9303; or by mail: PO Box 9303, Surprise, AZ 85374.
  • If there is a problem or concern, riders should call Northwest Valley Connect immediately at 623-282-9300.

Group Trips (Group Transportation)

  • Advance notice, a minimum of three business days for Group Trips.
  • Group trips charge will vary, determined by the length of trip and time.

Volunteer Driver Trips (Individual Transportation)

  • A minimum advance notice of 7 days is requested for all appointments.
  • Rides are donation-based. Contributions are encouraged and appreciated and will help ensure our ability to serve. Riders who would like to make a tax-deductible donation may contribute through the NVC website: NorthwestValleyConnect.org; by phone (623) 282-9303; or by mail: PO Box 9303, Surprise, AZ 85374.
  • NVC provides all Volunteer Drivers with additional liability coverage for the third party.
  • Because trips are provided by Volunteers, rides cannot be guaranteed . However, we have been able to provide drivers for about 90% of the rides requested.

Resources

TITLE VI PLAN (Civil Rights)

Download Forms and Notices

Title VI Civil Rights Notice to the Public
and Policy Statement

Northwest Valley Connect hereby gives notice that it is the agency’s policy to assure full compliance with Title VI of the Civil Rights Act of 1964 and related statutes and regulations in all programs and activities. These federal statutes require that no person shall, on the grounds of race, color, or national origin be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program, activity or service.

Title VI Notice to Public

Title VI Notice to Public – English

Title VI Notice to Public – Spanish

Title VI Complaint Procedures

Title VI Complaint Procedures – English

Title VI Complaint Procedures – Spanish

Title VI Complaint Form

Title VI Complaint Form – English

Title VI Complaint Form – Spanish

Title VI Implementation Plan

Title VI Implementation Plan for 2021 – 2024

AMERICAN DISABILITIES ACT (ADA)

Download Forms and Notices

ADA Rights Notice to the Public
and Policy Statement

Northwest Valley Connect hereby gives notice that it is the agency’s policy to assure full compliance with Title II of The Americans with Disabilities Act (ADA) of 1990 and related statutes and regulations in all programs and activities. These federal statutes require that no person shall, on the grounds of disabilities be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program, activity or service.

ADA Notice to Public

ADA Notice to Public – English

ADA Notice to Public – Spanish

ADA Complaint Procedures

ADA Complaint Procedures – English

ADA Complaint Procedures – Spanish

ADA Complaint Form

ADA Complaint Form – English

ADA Complaint Form – Spanish