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Northwest Valley Connect Covid-19 Procedures

Kathryn Chandler  | Published on 5/27/2020

Coronavirus disease 2019 (COVID-19)is a respiratory illness caused by a virus called SARS-CoV-2.  Symptoms often include cough, shortness of breath, fever, chills, muscle pain, sore throat, or new loss of taste or smell. Our understanding of how the virus spreads is evolving as we learn more about it, so check the CDC website for the latest information. The virus is thought to spread mainly from person-to-person:

Recent studies indicate that the virus can be spread by people who are not showing symptoms. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. This is not thought to be the main way the virus spreads, but we are still learning more about this virus. Older adults and people of any age who have serious underlying medical conditions may be at higher risk for more serious complications from COVID-19.


Transit is considered an essential service by the Federal Transit Administration and the Governor of Arizona.  As Northwest Valley Connect provides transit services for seniors, veterans and persons with disabilities we will follow the guidelines from the CDC (Centers for Disease Control and Prevention).


Northwest Valley Connect Covid-19 Procedures:




  • Stay home if you are sick.
    • If you develop a fever, or symptoms such as a cough or difficulty breathing, call your healthcare provider for medical advice and guidance before visiting their office.
    • You should not return to work until talking to your doctor or nurse and are released to return to work.
  • Wear a cloth face covering.
  • Limit contact
    • Avoid providing pooled rides or picking up multiple passengers who would not otherwise be riding together on the same route.
    • Tell the passenger to sit in the back seat; do not let passengers sit in the front seat.
    • Avoid close contact with passengers, when possible.
    • Keep a distance of at least 6 feet from passengers when you are outside the vehicle.
    • Ask that passengers sit six feet from the driver when transporting passengers in larger vehicles such as vans and buses.
    • Avoid using the recirculated air option for the car’s ventilation during passenger transport; use the car’s vents to bring in fresh outside air and/or lower the vehicle windows.
    • Avoid contact with surfaces frequently touched by passengers or other drivers, such as door frame/handles, windows, seat belt buckles, steering wheel, gearshift, signaling levers, and other vehicle parts before cleaning and disinfection.
  • Clean and disinfect
  • Carry cleaning and disinfectant spray or disposable wipes and disposal trash bags with you in your vehicle.
  • Follow the directions on the cleaning product’s label.
  • If surfaces are visibly dirty, they should be cleaned with detergent or soap and water prior to disinfection.
  • At a minimum, clean and disinfect frequently touched surfaces in the vehicle at the beginning and end of each shift, and between transporting passengers.
  • Practice everyday preventive actions
    • Avoid touching your eyes, nose, or mouth.
    • Proper hand hygiene is an important infection control measure. Keep in mind where you can access and use facilities with soap and water during your shift. Wash your hands regularly with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer containing at least 60% alcohol.
    • Key times to clean hands include:
      • Before, during, and after preparing food
      • Before eating food
      • Before and after using the toilet
      • After blowing your nose, coughing, or sneezing
    • Additional times on the job to clean hands include:
      • Before and after work shifts
      • Before and after work breaks
      • After handling passengers’ personal belongings, if unavoidable
      • Between rides and after handling/exchanging money
      • After putting on, touching, or removing cloth face coverings
      • Before and after pumping gas
    • Carry tissues in your vehicle to use when you cough, sneeze, or touch your face. Throw used tissues in the trash.


  • Passengers
  • Ask passengers who are booking a ride if they have been sick, have a sore throat or a cough, or if they have been exposed or tested positive for Covid-19 and advise Dispatch if the answer is positive.
  • Ask passengers to wear a cloth face covering and cover their mouth and nose with tissues if they cough or sneeze. Ask the passenger to dispose of the tissues after exiting the vehicle.
  • Immediately report any passengers intentionally spreading their germs in car interior to management, your app ride-share company, and/or the authorities, as appropriate.
  • If you feel uncomfortable with providing transport to a visibly sick passenger for safety reasons, you can choose to refuse transport. However, discrimination against passengers on the basis of race, national origin, or other reasons as described in your company’s policies is not allowed.